I’ve made no secret of how I feel about Hillary Clinton’s latest book being published on 9/12. I’m not a fan of Clinton to begin with. But for her to have a book come out on the anniversary of the Benghazi attack went beyond the pale. I don’t care if it was her decision or her publisher’s. It was too much. But that’s not what this post is about. This post is about Amazon’s removal of 1-star reviews of Clinton’s book, What Happened.
I don’t know a single author who hasn’t at least considered asking Amazon to remove a review at some point or another. It is no secret that indie authors feel helpless when it comes to having reviews that attack our work and which we feel are from people who haven’t read the book. Nor is it any secret that many of those complaining about Amazon removing reviews from Clinton’s book have been vocal in demanding Amazon remove 1-star reviews that attack books by authors they support.
Here’s my view. If Amazon removed reviews that did not address the contents of the book but were simply attacks on Clinton, fine. I have no problem with that. My issue will come if they don’t apply the same standard when other authors want reviews removed for the same reason. As an author, I can’t support reviews that don’t discuss the contents of the book. As a reader, to be honest, I don’t want to read those reviews either. If you don’t like Clinton — or Trump or anyone else — then take to social media or your blogs to post your opinions of them as people. Don’t clutter up review pages with those attacks unless you have read the book and the attacks are germane to the book’s contents.
I will also admit to being disappointed in some people who are up in arms about Amazon’s response to those reviews when, not that long ago, they were calling for the same action to be taken with regard to reviews of books by conservative authors. That sort of double-standard does not sit well with me. Now, if Amazon is applying a double-standard as well, then it needs to be held accountable.
And this brings up my next point. Amazon is a company, a very large one. When you have a problem with it, understand that the first level of customer support you get probably won’t be able to help you. It doesn’t matter if you are complaining about formatting going wonky on a book you just uploaded or with the removal of reviews. If, as an author, you think you are being unfairly attacked in reviews based on your political opinions and not on the content of your book, don’t just stop at that first phone call or email or chat. Go up the chain of command. It isn’t difficult at all to figure out how to send an email to Jeff Bezos. And trust me, sending an email to his office gets you a response just about as quickly as sending a complaint to the FCC will get you one from AT&T — pretty damned quickly.
Is it an instant response and is it always the response you want? No, but it is better than taking to social media to whine because you didn’t get your way.
Anyway, back to Clinton and the reviews disappearing. I want to see Amazon apply the same standard to all books and I hope they will moving forward. But, for those of you who are upset because reviews by people who 1) hadn’t read the book and 2) were attacking Clinton and not the contents of the book, ask yourselves this: would you want those reviews to stay up if it were your book? Or would you want Amazon to take them down?
Amazon, for your part, you need to be fair in the application of this rule. If you remove such reviews for Clinton’s book, you need to do the same for Milo’s or for Trump’s or for any other book where reviews do not address the contents of the book. If not, then you deserve any criticism about your double-standard.
Now, I need to get to work. Otherwise, I will be tempted to get hold of a copy of the book just so I can review it. Hmmm, maybe I should. I haven’t done a good snark review in a long time and from the excerpts I’ve seen, this book is rife for it.